Refund policy
Due to the nature of the products we handle, we cannot accept returns of secondhand or pre-owned items once they have been delivered. Please check the design, size, condition and any accessories carefully before placing your order.
Please note: we inspect and clean secondhand clothing as thoroughly as we can, but there may be minor stains, damage or odours that we overlook, or that are difficult to convey in photographs. Please take this into account before purchasing.
If anything concerns you, please contact us through our official LINE account before ordering, including a link to the product page. Depending on the circumstances, our reply may take a little time.
About Returns
For returns of new items, items shipped in error, or cancellations before shipping, we apologise for the inconvenience but please contact us at the email address below.
Please note: for new items as well, except for unused and new-old-stock items, please contact us within 7 days of delivery.
Please note: we are unable to respond to return enquiries made through any channel other than the email address below, including social media.
Please note: if an item is returned to us without prior contact, we will regard ownership as having been waived and will dispose of it at our discretion in accordance with our terms. No refund or reshipment can be provided in that case.
About Refunds
The refund method depends on the payment method used at checkout.
We apologise for the inconvenience, but refunds are processed after the returned item reaches us.
Refund methods are as follows.
| Credit card | Refunded to the credit card |
|---|---|
| PayPal | Refunded to the PayPal account |
| Other | In principle, refunds are issued via the original payment method. Customers cannot select an alternative refund method. |